QTC Policies

What should you bring to tennis?

Players should bring:

Hat
Water Bottle
Sunscreen
Non-marking soled shoes
Required medication/s
Racquet (the centre can provide a racquet for trials)

Indemnity

You acknowledge that tennis and other activities offered or conducted by TQ or under its auspices are inherently physical and dangerous activities and that you risk injury in participating in such activities. By attending the Queensland Tennis Centre, including coaching, training and court hire, you declare that you are medically able to participate in physical activity, and acknowledge that you understand and accept the inherent risks of undertaking these physical activities. You release and indemnify TQ to the full extent permitted by law in respect of any claim, loss, liability or expense arising as a result of or in connection with your participation in any TQ activity. While all efforts are made to ensure your safety, TQ takes no responsibility for injury, damage or loss of property.

Conditions of Entry

To view QTCs Conditions of Entry and other policies, please click here.

Parent/Guardian Involvement

Parents/Guardians are encouraged to watch. However, we do ask that they do not enter the court unless requested by the coach (excluding Hot Shots Minis where parent participation is required for the younger age groups). QTC feels that it is extremely important that only positive reinforcement is used by players and spectators.

Public Holidays and Student Free Days

Coaching and fixtures DO NOT go ahead on public holidays but DO go ahead on student free days.

Fees

Payment options for group classes, private lessons, and fixture programs held at the Queensland Tennis Centre (QTC) are as follows:

Direct Debit – For full terms and conditions, see Direct Debit section below
1. Quarterly – A single deduction each term (next scheduled direct date after enrolment)
2. Fortnightly – Fortnightly payments. QTC uses specific schedule dates, if you require alternative dates please contact us.
Upfront via website registration

Please note: Transaction charges: $0.66c for bank accounts per transaction or 1.91% (minimum of $0.88c) for Visa/MasterCard per transaction (Both direct debit and upfront options)

Alternatively, you can pay at the QTC Pro Shop

Fees must be paid in full (or committed to via direct debit) prior to commencing any group class, private lesson, or fixture program. Coaches and administration staff reserve the right to refuse participation in any group class, private lesson, or fixture program if your account is not up to date.

All QTC players participating in group classes, private lessons, or fixtures programs must be a valid QTC Club Member ($44 per calendar year). This will be included in your first direct debit, or as part of your upfront payment.

Direct debit** please note Ezidebit may change their fees at anytime, please refer to Ezidebits terms and conditions.

Your tennis enrolment will be continuous (from term to term) unless four (4) weeks notice of cancellation is given in writing via a QTC Direct Debit cancellation form available by emailing (bookings@qldtc.com.au). Unless a completed and signed copy of this form is received by QTC staff your Direct Debit will be considered active.
Ezidebit transaction charges: $0.66c for bank accounts per transaction or 1.91% (minimum of $0.88c) for Visa/MasterCard per transaction.
Unsuccessful payments will be automatically rescheduled for the following week unless another resolution is reached with The Queensland Tennis Centre.
IMPORTANT: Ezidebit will charge a rejection fee of $21.90 for all failed direct debits – if your card has expired, been lost, stolen or otherwise please notify the Club immediately to make alternative arrangements and avoid the rejection fee.
Your tennis enrolment will be continuous (from term to term) unless four (4) weeks notice of cancellation is given in writing via a QTC Direct Debit cancellation form available by emailing (bookings@qldtc.com.au). Unless a completed and signed copy of this form is received by QTC staff your Direct Debit will be considered active.

Click here for Ezidebit’s Terms and Conditions: Ezidebit’s Terms & Conditions

Refunds

All payments are non-refundable, subject to the coaching/membership terms and conditions. QTC do not offer credits or refunds for sessions missed.

Persons sustaining injuries that prohibit them from attending booked classes may be offered lesson credits upon receipt of a medical certificate on official letterhead.

Wet Weather

If it is raining or looks like it is going to rain, An official decision is made:

30mins prior to all group classes, private lessons and fixtures.

Whilst every step is taken to arrive at the correct decision, please remember QTC has no control over the weather. In the event of a lesson being washed out, the registered player will receive a credit voucher at the pro-rated value of 1 week.

We will be sending SMS or email communication to the primary contact.

Please do not make assumptions about the weather; an unexplained absence will forfeit the opportunity for a credit if the session goes ahead.

Fixtures

The registered player must pay the full season fee.

If the registered player is unavailable for a match, every effort will be taken to find a fill in player.
The fill in player does not pay fees. The registered player will not receive any credits or refunds for missing the match.
If a fill in player completes the match (on behalf of the registered player), the points scored will go towards the registered players points tally.

In the event of a rain out or match cancellations made by the Venue, the registered player will receive a credit voucher at the pro-rated value of 1 week (or 1 match).

Please do not make assumptions about the weather; an unexplained absence will forfeit the right to a fixture credit.

Enrolment

All players paying via direct debit will be automatically re-enrolled in the same program at the commencement of each new term (including a new year) unless otherwise advised by the parent/guardian as per our cancellation policy (below).

Cancellation/s

All cancellations must be made in writing to: bookings@qldtc.com.au for group classes and private lessons. To cancel direct debit payments a QTC Direct Debit cancellation form is required to be completed (available upon request made in person or via email).

Notice required for cancellation/s of enrolment is as follows:

Group classes, private lessons & fixtures programs: 4 Weeks
Once-off Private Lesson: 6 hrs

Any outstanding make up lessons must be completed within the cancellation periods stated above, any remaining make up lessons will be forfeited.

Transfers

Transfers between group classes must be made in writing to bookings@qldtc.com.au. Participants can make up to 2 class transfers in any term.

Transfers from group classes to private lessons are treated as cancellations and require four weeks notice (as per our cancellation policy).

Transfers from private lessons into group classes are treated as cancellations and require two weeks notice (as per our cancellation policy).

Club Membership

All QTC players participating in group classes, private lessons, or fixtures programs must be a valid QTC Club Member ($44 per calendar year).

See the full list of benefits for Club Members.

Court Allocation

Court allocation for group classes, private lessons, and fixtures programs are subject to change without notice. Participants are welcome to make requests for specific courts, but this allocation may change without notice depending on court requirements (e.g. tournaments, weather, availability etc.).

Policies

By participating in any group class, private lesson, or fixtures program at the Queensland Tennis Centre or affiliated sites you are automatically agreeing to our company’s policies. Management reserves the right to alter/update policies without notice.

Consent to use of Imagery

During the course of our Tennis programs some imaging may take place. This is in light of our players’ performances, achievement and participation throughout our programs. Should you not wish for your child to be a part of this, please put this request in writing to: bookings@qldtc.com.au. The Queensland Tennis Centre is using CCTV within this area for the purpose of venue security and public safety. All personal information is handled in accordance with the Information Privacy Act 1988 (Cth) and Tennis Australia Privacy Policy. Further information is available is available at www.tennis.com.au/privacy.